Zone Controller
Permanent @Right Side Up posted 1 week ago in Logistics & Supply Chain Shortlist Email JobJob Detail
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Job ID 5339
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Work Model: In-Office / On-Site
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Experience Level: 3 Years
Job Description
Well-established logistics solutions company has a vacancy for a Zone Controller.
Responsibilities:
- Follow all reasonable and legal instructions given to you by Senior Management
- Be polite, respectful and courteous to everyone you come into contact with
- Never respond aggressively or rudely, even if provoked
- Lead and motivate the Driver & Zone Team to ensure that they are perform efficiently and productively.
- Provide training for all Driver & assistant staff
- Arrange regular meetings with the Operations Team to motivate, train and get feedback on issues experienced.
- Supervise and monitor the daily activities of all Drivers & Assistants.
- Minimise and eliminate shortages / misroutes and damages.
- Update and Share reporting data and sheets.
- Disciplining of the staff in your zone.
- Ensure that all daily, weekly and monthly reports required are accurate and submitted on time
- Ensure that all staff members are wearing full uniform every day.
- Assist the Customer Service Department with requests and queries to ensure overall Customer satisfaction.
- Always maintain a level of courteous professionalism in all communication and correspondence with Clients, Agents and Staff members.
- Monitor Over time, Update BOT ERS sheets.
- Work hand in hand with Fleet manager / assistant to optimize fleet.
- Interdepartmental communication flow.
- Familiarize yourself on Retail division operations & bookings.
- Ensure dispatch cutoff times are met daily.
- Monitor staff absenteeism & leave.
- Delivery and Collection S.L.A to be maintained
- Housekeeping
- Pre-Alerts to be actioned and responded to.
- Monitoring and Supervising hired in staff members and monitoring / recording their timekeeping.
- Vehicle monitoring and tracking.
- Escalate incidents to management & risk management.
- Verbal up dating in SQL hourly and daily.
- Updating system reason codes.
- Allocate & distribute collections.
- Any reasonable work related instruction from management.
Requirements:
- Grade 12 Certificate
- Excellent Communication Skills
- Able to work under pressure and meet deadlines
- Problem Solving Skills
- Must be reliable and punctual
- Strong organisational and planning skills, such and shift handover plans and execution.
- Vehicle and Fleet knowledge.
- 3 to 5 years operational distribution experience required.
- MS Office experience and Pivot Tables knowledge
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Required Skills
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