Dispatch Supervisor
Permanent @Value Logistics posted 2 weeks ago in Logistics & Supply Chain Shortlist Email JobJob Detail
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Job ID 5115
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Work Model: In-Office / On-Site
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Experience Level: 5+ Years
Job Description
Role Purpose:
The Dispatch Supervisor is responsible for overseeing and coordinating all dispatch-related operations within a warehouse or distribution facility relating to stock movement. This includes the planning and execution of outbound logistics, ensuring timely and accurate dispatch of goods, and maintaining compliance with company procedures and safety regulations. The role also involves supervising a team of dispatch staff, monitoring KPIs, and continuously improving operational efficiency while maintaining the quality, safety, and security of goods and assets.
Responsibilities:
- Ensure all Standard Operating Procedures (SOPs) are understood, regularly trained on, and adhered to within the dispatch function
- Effectively use all relevant business systems to manage and monitor dispatch processes
- Plan daily outbound stock dispatches. Ensuring time deadlines are achieved
- Plan staff resources according to expected volumes to ensure efficiency
- Oversee and coordinate the picking process to meet dispatch deadlines
- Confirm availability of necessary materials and equipment for dispatch activities
- Maintain the condition of stock and packaging, observing specific product handling requirements
- Investigate and resolve discrepancies related to documentation, vehicles, seals, or dispatched goods
- Liaise with Value when issues arise and ensure all issues are resolved within 24 hours
- Coordinate vehicle arrangements to ensure timely dispatch
- Control the handover process of stock to other departments or operations per system requirements
- Ensure correct loading procedures and securement of goods before vehicle departure
- Manage and update the Work in Progress (WIP) report daily
- Maintain up-to-date and accurate filing of dispatch documentation
- Monitor, maintain, and act upon dispatch reports, communicating outcomes to relevant managers
- Analyse dispatch data and implement improvements based on insights
- Staff management
- Quality, health and safety management
- MHE and asset management
Requirements:
- Grade 12 (Matric)
- Logistics/warehouse/business management diploma/degree beneficial
- 5 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 2 of the 5 years
- Excellent communication skills
- Proficiency in Microsoft Office Suite
- Proficiency in Systems (WMS, V7, My Business)
- Attention to detail
- Problem solving
- Analytical Skills
- Accountability
- Management and Leadership Skills
- Decision Making Abilities
- Ability to solve discrepancies when highlighted
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Required Skills
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