Telesales Consultant
Permanent @PG Group posted 2 weeks ago in Sales & Retail Shortlist Email JobJob Detail
-
Job ID 9032
-
Work Model: In-Office / On-Site
-
Experience Level: 1 Year
Job Description
Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.
Main job purpose
- To accurately and efficiently resolve enquiries and process orders received from customers, to ensure sales targets are achieved and customers are satisfied at all times.
Main Objective
- To resolve all queries and enquires in an effective and efficient manner on a daily basis to ensure overall customer satisfaction.
- To accurately process and capture all sales orders before cut of times, to ensure customers are satisfied at all times.
- To effectively communicate with customers and other departments to provide ongoing feedback, to minimise complaints and improves customer satisfaction.
- To ensure that all administration and reports are actioned in accordance with the role requirements and SOP on a daily basis.
- To build effective working relationship with customers to improve NPS and CES and support the sustainability of customers.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
Critical job requirements
- Grade 12
- 1 year customer service experience
Skills
- Good interpersonal skills
- Customer relationship skills
- Communication skills (written and verbal)
- Computer literacy (Basic MS Word, Excel and email)
- Time management skills
- Telephone etiquette
- Listening skills
- Good administrative skills
- Problem solving
- Deadline orientated
- Detail conscious/Meticulous
Required Skills
Similar jobs
-
Sales Representative – New Business
- @ DSV
- Kempton Park, Gauteng