Credit Controller
Permanent @RCL Foods posted 6 days ago in Accounts & Finance Shortlist Email JobJob Detail
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Job ID 10083
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Work Model: In-Office / On-Site
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Experience Level: 3 Years
Job Description
The Credit Controller is responsible for proactively managing customer accounts to ensure timely, accurate cash collection, minimisation of credit risk, and adherence to agreed trading terms. The role directly supports business profitability and cash flow by maintaining disciplined credit management, resolving claims efficiently, and fostering strong internal and external stakeholder relationships.
Requirements:
- Relevant Finance Diploma or Degree
- Minimum of 3 years’ experience in a credit control or debtors’ environment, preferably within FMCG
- Hands-on experience with ERP systems (SAP preferred).
- General trade & wholesale account is required
Responsibilities:
Credit Control & Cash Management
•   Generate, verify, and dispatch invoices, proof of deliveries (PODs), and statements in line with agreed timelines.
•   Receive and accurately allocate customer remittances, ensuring all cash is cleared timeously in the General Ledger.
•   Monitor customer accounts against approved credit limits and payment terms, escalating potential breaches proactively.
•   Prepare and process journals (including stock tolerances and residual differences) accurately within the ERP system.
•   Ensure month-end close activities are completed accurately and within deadlines.
Customer Account Management
•   Actively follow up on outstanding balances, focusing on overdue and high-risk accounts.
•   Engage customers regarding account balances, disputes, and interim payments following statement distribution.
•   Support credit limit reviews by assisting with customer documentation and highlighting trading trends.
•   Implement and manage stop-supply instructions in line with approved policies, ensuring timely communication to all stakeholders.
Claims & Dispute Management
•   Investigate Customer Spend, pricing, rebate, and stock-related claims using SAP and supporting documentation.
•   Validate claims against approved deals, pricing conditions, and trading agreements.
•   Initiate and manage document flow for deducted claims
•   Track claims to resolution, ensuring accurate accounting treatment and timely closure.
•   Manage invalid or disputed claims by providing substantiated feedback and supporting evidence to customers.
Reporting & Controls
•   Report on overdue balances (including 60+ day accounts) and unresolved claims to the Credit Supervisor & Credit Manager.
•   Maintain accurate customer account reconciliations.
•   Ensure compliance with internal credit policies, audit requirements, and financial controls.
Stakeholder Engagement
•   Liaise effectively with internal teams including Finance, Warehousing, Sales, and Shared Services.
•   Maintain professional, solution-oriented relationships with customers.
•   Communicate account status, risks, and resolutions clearly and timeously.
Self-Management & Team Contribution
•   Take full ownership of assigned portfolios, prioritising work to meet deadlines and quality standards.
•   Demonstrate continuous improvement, attention to detail, and accountability for outcomes.
•   Actively participate in performance reviews, training, and development initiatives.
•   Support team objectives and contribute positively to a collaborative working environment.
Required Skills
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