About Tshepo Mongalo
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Do you live in or close to East Rand or JHB South area? Yes
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Transport Mode: Own Transport
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Driver's Licence: Code 10
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Gender: Male
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Work Eligibility: SA Citizen
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EE/AA Status: African
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Availability: Immediate
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About me
I am a highly motivated IT professional with a strong background in technical support and system administration. I excel at troubleshooting hardware and software issues, managing user accounts, and maintaining network and system performance. Known for my problem-solving skills, attention to detail, and excellent communication, I enjoy helping employees and clients leverage technology efficiently. I am passionate about staying up-to-date with emerging technologies and continuously improving IT processes to enhance user experience.
Education
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2015 - 2021
IIE Rosebank College
Bachelor of IT in Buisness Systems
Experience
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2024 - Present
Home Affairs (Digitization Project)
IT Support
-Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
-Install, configure, and update software applications.
-Maintain and update user accounts and security permissions.
-Monitor and maintain network and system performance.
-Collaborate with IT team members to identify and implement process improvements.
-Document and track all support requests and resolutions in the ticketing system.
-Provide training and guidance to employees on technology best practices and procedures.
-Stay up to date on emerging technologies and industry trends.
-Participate in after-hours on-call support rotation as needed.
-Maintain and update user accounts and security permissions. -
2021 - 2023
Lekanka Mining Supply & Construction
IT Help Desk
-Install Operation Systems, Software, Antiviruses and Patches
-Configuring new computers for users
-Providing technical support to users via email, phone, and in person, analyzing and troubleshooting
software and hardware issues.
-Perform routine maintenance on IT infrastructure, including updating software and firmware
-Mapped network drives and configure OneDrive to prevent data loss
-Installing and supporting all types of Microsoft Office products, troubleshooting Outlook and installing of various application for users.
-Install hardware and peripheral components like disk drives, printers, keyboards, and monitors
-Troubleshooting onsite and remote network printers, manage printer cartridge replacement