Service Supervisor

Job Detail

Key Outputs

• Leading a Team of Service Artisan to repair Engine and Generator components

• Achievement of cost centre financial targets and Key Performance Indicators.

• Resolve internal & external customer queries.

• Effective control of cost centre expenses and WIP management.

• Ensure effective communication between team, management, peers & customers.

• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).

• Apply policies and procedures; this includes Safety, warranty decisions, service warranty investigations, etc.

• Ensure outputs of service audits are achieved.

• Apply Barloworld Equipment leadership philosophy.

• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).

• Competency development of team.

• On the job supervision – safety of team.

• Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).

• Minimum 5 years’ experience after qualification.

• Service Planner experience for at least 2 years.

• Team Leader or Supervisory exposure/experience will be an advantage.

• Exposure to managing a Team including Sound interpersonal and communication skills.

• Experience with Engine components end to end Process including troubleshooting and problem-solving skills

• Understanding of the Quality processes

• Able to achieve results utilising talent in team.

• Computer literate (MS Office and SIS ET, SAP & CRM).

• Basic technical report writing skills & Failure analysis Skills.

• Will be required to work overtime including Stand-by Driver’s License – Code B

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